• General Information

  • 1. This Privacy Policy determines rules on the protection of personal data of Orderers who use elegou.cn.tesco.com("Website").
  • 2. The administrator of personal data is Tesco Holdings (China) Co., Ltd. whose registered office is at Room 808-810, No.228 Jiangchang 3rd Rd., Zhabei District, Shanghai, China. (hereinafter referred to as “Tesco”) as well as relevant Tesco stores (hereinafter referred to as “the Seller/Sellers”).
  • Personal Data Security and Protection

  • 3. Tesco and the Sellers declare that they process Orderers' personal data in accordance with the relevant laws and regulations of the People’s Republic of China (“PRC”).
  • 4. Tesco and the Sellers declare that personal data are processed with the use of appropriate technical and organizational measures that meet the requirements of the PRC law.
  • Data Collected on the Website

  • 5. Tesco and Sellers recognize the Orderer’s right to confidentiality and are committed to protecting the Orderer’s privacy. Personal data are given voluntarily and they are necessary to make use of the full functionality of the Website. Tesco and Sellers use the information that it collects on Website to provide the Orderer with a superior shopping experience and to communicate with the Orderer about products, services and promotions.
  • 6. During registration on the Website, the Orderer completes the registration form with the following information: their name and surname, exact address of delivery, phone number and email address. The Orderer, being at the same time a member of the Member card loyalty scheme run by the Seller, may also give their Member card number during the registration process.
  • 7. During the registration, the Orderer has the right to choose if he/she would like to receive emails with offers and information provided by the Seller. If the Orderer agrees, the Seller will send communications that it believes are relevant to the Orderer including newsletters and e-mails. If the Orderer later prefers not to receive optional e-mails or other communications from the Seller, he/she may choose to unsubscribe the emails so as to prevent such further communications.
  • 8. The Orderer consents to the processing of their personal data by Tesco or Seller for purposes of fulfilment of the Order and by entities authorised by the Seller.
  • 9. When raising an Order, the Orderer gives the number and the code (CVV2) of their payment card.
  • 10. When visiting the Website, the following Users' technical data are collected:
    • IP address
    • date and time of their visit to the Website
    • type of the operation system
    • type and version of the Internet browser
    • address of the site from which the User was re-directed to the Website and other data sent by the browser in HTTP request headers (such as language preferences, domain, searches)
    • screen resolution and size of the browser window
  • 11. If the Orderer uses the Website via the Helpline, he/she consents to the recording of their phone calls for purposes of assessment and improvement of the quality of provided services.
  • Purpose of Data Collection

  • 12. All data given by the Orderer shall be processed by Tesco/Seller for purposes of the fulfilment of the Order and ensuring a contact between the Orderer and Tesco/Seller.
  • 13. The Orderer's data may be used to send commercial information, depending on the consent given by the Orderer when completing the registration form. Commercial information may be sent to the Orderer's email address. The Orderer may at any time withdraw their consent. To do so, he/she should contact the Helpline.
  • 14. Users’technical data collected are, among others, used to maintain the session after logging in. They do not allow for identification of the User. Personal data are not processed or stored by their means.The website shall use collected data only to the extent permitted by applicable law.
  • Right to Check, Modify and Remove Personal Data

  • 15. The Orderer has the right to access the content of their data and to amend them on the Website or via the Helpline 4006-69-69-69.
  • 16. The Orderer has the right to remove their Account from the Website via the Helpline 4006-69-69-69. The removal of the Account is irreversible and means the removal of all the Orderer's data.
  • Contact

  • 17. In case of any questions or comments about this Privacy Policy or the website’s data collection or its usage, please contact by email sent to the address: elegou@tescolegou.com or via the Helpline 4006-69-69-69.

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